What We Do For You
Operational Cost Savings
Kinetic has developed a unique methodology and set of tools that enables us to identify, prioritise and manage operational (and strategic) contact centre changes that will reduce costs and improve customer experience.
X-centric typically helps us identify 18% cost savings in a timescale that makes other well known approaches look simply snail-paced.
We always work closely with client teams, enhancing, supporting and integrating with existing change activities.
Customer Experience Strategy & Implementation
Our years of working with customer contact operations and technologies ideally places Kinetic to support our clients in the identification, development and implementation of customer experience strategies:
- Current Customer Experience Assessment
- Customer Insight – Internal & External
- Visionary Options
- Customer Journey Mapping
- Touchpoint Definitions
- Technology Mapping
- Operational Translations
- Channel Integration
We have helped national and multi-national clients through a huge variety of change. Our strength is in the flexibility of approach and depth of understanding: whether it be a methodology ‘light’ programme or more formal Prince/Agile approach, we work with clients in the following areas:
- Current State Assessment
- Impact Assessment
- Business Readiness Preparation
- Stakeholder Mapping & Engagement
- Change Communications & User Engagement
- Implementation Management
- Outsourcing Practice
Kinetic has a wide range of experience working with clients and providers of outsourced contact centre services for on-shore, off-shore and near-shore projects.
We can help you to understand the options, pitfalls and benefits. Our experience ideally positions Kinetic as match-maker, implementation manager, benchmarker and performance improvement catalyst.
These are all areas where our clients benefit from independent support and advice, guiding them through any stage of their outsourcing relationship.